Services
A place where you can make a complaint about a health or disability service. If you, or someone you know, has a complaint about a health, disability or mental health service, talk to us. We can take complaints about hospitals, doctors, dentists, prison health services, disability services and mental health services. We will listen and try to help. We can call you back if you give us your number. We will talk to everyone involved to resolve the complaint.
Funding
- WA Government
Eligibility & Access
- The complaint must relate to a health, disability or mental health service provided in Western Australia or the Indian Ocean Territories.
- The complaint should generally be made within two years of the incident occurring.
Achievements
- Successfully resolved a significant number of complaints related to health, disability and mental health services. Helping to improve service delivery and patient outcomes.
- Increased outreach and engagement efforts. Ensuring that more people are aware of their rights and how to lodge complaints.
- Made strides in providing culturally competent services, particularly for Aboriginal communities. This includes incorporating culturally appropriate practices and engaging with Aboriginal Elders.